Keiningham, T. L. : rechercher sur Z-Library

Roland T. Rust, Anthony J. Zahorik and Timothy L. Keiningham

Année:

2020

Fichier:

PDF, 541 KB

2020

Return on Quality (ROQ): Making Service Quality Financially Accountable

Journal:

Keiningham, Timothy L., Cooil, Bruce, Aksoy, Lerzan, Andreassen, Tor W., Weiner, Jay

Année:

1995

Langue:

english

Fichier:

PDF, 600 KB

english, 1995

The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet

Journal:

Managing Service Quality

Année:

2007

Langue:

english

Fichier:

PDF, 303 KB

english, 2007

The Long-Term Stock Market Valuation of Customer Satisfaction

Aksoy, Lerzan, Cooil, Bruce, Groening, Christopher, Keiningham, Timothy L, Yalçın, Atakan

Journal:

Timothy L. Keiningham, Lerzan Aksoy, Bruce Cooil and Tor Wallin Andreassen

Année:

2008

Langue:

english

Fichier:

PDF, 420 KB

english, 2008

Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Journal:

Marketing Science

Année:

2008

Langue:

english

Fichier:

PDF, 370 KB

english, 2008

Relative Value and Customer Choice in Loan Decisions: An Application of the Wallet Allocation Rule

Aksoy, L., Keiningham, T. L., Buoye, A., Ball, J.

Journal:

Journal of Creating Value

Année:

2016

Langue:

english

Fichier:

PDF, 622 KB

english, 2016

The interplay of customer experience and commitment

Keiningham, Timothy, Ball, Joan, Benoit (née Moeller), Sabine, Bruce, Helen L., Buoye, Alexander, Dzenkovska, Julija, Nasr, Linda, Ou, Yi-Chun, Zaki, Mohamed

Journal:

Journal of Services Marketing

Année:

2017

Langue:

english

Fichier:

PDF, 503 KB

english, 2017

Approaches to the Measurement and Management of Customer Value

Keiningham, Timothy L., Aksoy, Lerzan, Bejou, David

Journal:

Keiningham, Timothy L., Aksoy, Lerzan, Bejou, David

Année:

2006

Langue:

english

Fichier:

PDF, 865 KB

english, 2006

How Customer Lifetime Value Is Changing How Business Is Managed

Journal:

Lerzan Aksoy, Bruce Cooil, Christopher Groening, Timothy L. Keiningham and Atakan Yalçin

Année:

2006

Langue:

english

Fichier:

PDF, 575 KB

english, 2006

The Long-Term Stock Market Valuation of Customer Satisfaction

Journal:

Timothy L. Keiningham, Bruce Cooil, Tor Wallin Andreassen and Lerzan Aksoy

Année:

2008

Langue:

english

Fichier:

PDF, 3.10 MB

english, 2008

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Journal:

Année:

2007

Langue:

english

Fichier:

PDF, 2.47 MB

english, 2007

Beyond traditional word‐of‐mouth

Aksoy, Lerzan, Blazevic, Vera, Hammedi, Wafa, Garnefeld, Ina, Rust, Roland T., Keiningham, Timothy, Andreassen, Tor W., Donthu, Naveen, Carl, Walter

Journal:

Cooil, Bruce, Aksoy, Lerzan, Keiningham, Timothy L.

Année:

2013

Langue:

english

Fichier:

PDF, 335 KB

english, 2013

Approaches to Customer Segmentation

Journal:

Année:

2008

Langue:

english

Fichier:

PDF, 332 KB

english, 2008

Service Failure Severity, Customer Satisfaction, and Market Share: An Examination of the Airline Industry

Keiningham, T. L., Morgeson, F. V., Aksoy, L., Williams, L.

Journal:

Keiningham, Timothy L., Aksoy, Lerzan, Bejou, David

Année:

2014

Langue:

english

Fichier:

PDF, 384 KB

english, 2014

The Future of Managing Customers as Assets

Journal:

Année:

2006

Langue:

english

Fichier:

PDF, 583 KB

english, 2006

Forward-Looking Focus: Can Firms Have Adaptive Foresight?

Zeithaml, V. A., Bolton, R. N., Deighton, J., Keiningham, T. L., Lemon, K. N., Petersen, J. A.

Journal:

Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy and Michael Hsu

Année:

2006

Langue:

english

Fichier:

PDF, 115 KB

english, 2006

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Journal:

Keiningham, Timothy L, Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Année:

2007

Langue:

english

Fichier:

PDF, 2.78 MB

english, 2007

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Journal:

Leventhal, Richard C., Keiningham, Timothy L., Aksoy, Lerzan, Andreassen, Tor W., Estrin, Demitry

Année:

2007

Langue:

english

Fichier:

PDF, 388 KB

english, 2007

Does parent satisfaction with a childcare provider matter for loyalty?

Journal:

Journal of Consumer Marketing

Année:

2006

Langue:

english

Fichier:

PDF, 206 KB

english, 2006

A roadmap for driving customer word-of-mouth

Keiningham, Timothy Lee, Rust, Roland T., Lariviere, Bart, Aksoy, Lerzan, Williams, Luke

Journal:

Forrest V. Morgeson, Sunil Mithas, Timothy L. Keiningham, Lerzan Aksoy

Année:

2018

Langue:

english

Fichier:

PDF, 662 KB

english, 2018

An investigation of the cross-national determinants of customer satisfaction

Journal:

Journal of the Academy of Marketing Science

Année:

2011

Langue:

english

Fichier:

PDF, 339 KB

english, 2011

A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

Lerzan Aksoy, Alexander Buoye, Pelin Aksoy, Bart Larivière, Timothy L. Keiningham

Journal:

Journal of Interactive Marketing

Année:

2013

Langue:

english

Fichier:

PDF, 447 KB

english, 2013

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Cooil, Bruce, Keiningham, Timothy L, Aksoy, Lerzan, Hsu, Michael

Journal:

Keiningham, Timothy L., Perkins-Munn, Tiffany, Evans, Heather

Année:

2007

Langue:

english

Fichier:

PDF, 176 KB

english, 2007

The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment

Journal:

Aksoy, Lerzan, Keiningham, Timothy L., Bejou, David

Année:

2003

Langue:

english

Fichier:

PDF, 102 KB

english, 2003

Objectives of Customer Centric Approaches in Relationship Marketing

Journal:

Aksoy, Lerzan, Keiningham, Timothy L., Buoye, Alexander, Larivière, Bart, Williams, Luke, Wilson, Ian

Année:

2008

Langue:

english

Fichier:

PDF, 91 KB

english, 2008

Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness

Journal:

Journal of Business Research

Année:

2015

Langue:

english

Fichier:

PDF, 523 KB

english, 2015

Modeling Heterogeneity in The Satisfaction, Loyalty Intention and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Level

Larivière, Bart, Keiningham, Timothy L., Aksoy, Lerzan, Yalçin, Atakan, Morgeson, Forrest V., Mithas, Sunil

Journal:

Journal of Marketing Research

Année:

2015

Langue:

english

Fichier:

PDF, 425 KB

english, 2015

The cumulative effect of satisfaction with discrete transactions on share of wallet

L. Keiningham, Timothy, Aksoy, Lerzan, C. Malthouse, Edward, Lariviere, Bart, Buoye, Alexander

Journal:

Keiningham, Timothy L., Aksoy, Lerzan, Cooil, Bruce, Andreassen, Tor Wallin

Année:

2014

Langue:

english

Fichier:

PDF, 285 KB

english, 2014

Invited Commentary —Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Journal:

Marketing Science

Année:

2008

Langue:

english

Fichier:

PDF, 78 KB

english, 2008

Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule

Aksoy, Lerzan, Keiningham, Timothy L., Buoye, Alexander, Ball, Joan

Journal:

International Journal of Bank Marketing

Année:

2017

Langue:

english

Fichier:

PDF, 628 KB

english, 2017

Examining how context change foster service innovation

Edvardsson, Bo, Frow, Pennie, Jaakkola, Elina, Keiningham, Timothy Lee, Koskela-Huotari, Kaisa, Mele, Cristina, Tombs, Alastair

Journal:

Keiningham, Timothy L., Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Année:

2018

Langue:

english

Fichier:

PDF, 261 KB

english, 2018

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Journal:

Keiningham, Timothy L., Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Année:

2007

Fichier:

PDF, 380 KB

2007

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Journal:

Cooil, Bruce, Keiningham, Timothy L., Aksoy, Lerzan, Hsu, Michael

Année:

2007

Langue:

english

Fichier:

PDF, 380 KB

english, 2007

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Journal:

Année:

2007

Langue:

english

Fichier:

PDF, 163 KB

english, 2007

Creating innovation that drives authenticity

Keiningham, Timothy Lee, He, Zeya, Hillebrand, Bas, Jang, Jichul, Suess, Courtney, Wu, Laurie

Journal:

Thunderbird International Business Review

Année:

2019

Fichier:

PDF, 306 KB

2019

Building service businesses in Africa: Introducing the business builder model

Aksoy, Lerzan, Allerstorfer, Peter, Cadet, Fabienne, Cook, Paul, Keiningham, Timothy, Koser, Manuel

Journal:

Année:

2019

Fichier:

PDF, 1.22 MB

2019

The Wallet Allocation Rule (Winning the Battle for Share) ||

Keiningham, Timothy L., Aksoy, Lerzan, Williams, Luke, Buoye, Alexander J.

Année:

2015

Langue:

english

Fichier:

PDF, 6.72 MB

english, 2015

Turning Complaining Customers into Loyal Customers: Moderators of the Complaint HandlingâCustomer Loyalty Relationship

Morgeson, Forrest V., Hult, G. Tomas M., Mithas, Sunil, Keiningham, Timothy, Fornell, Claes

Journal:

Helkkula, Anu, Buoye, Alexander John, Choi, Hyeyoon, Lee, Min Kyung, Liu, Stephanie Q., Keiningham, Timothy Lee

Année:

2020

Fichier:

PDF, 474 KB

2020

Parents' burdens of service for children with ASD â implications for service providers

Journal:

Berry, Leonard L., Danaher, Tracey S., Aksoy, Lerzan, Keiningham, Timothy L.

Année:

2020

Fichier:

PDF, 353 KB

2020

Service Safety in the Pandemic Age

Journal:

Williams, Luke, Buoye, Alexander, Keiningham, Timothy L., Aksoy, Lerzan

Année:

2020

Fichier:

PDF, 184 KB

2020

The practitionersâ path to customer loyalty: Memorable experiences or frictionless experiences?

Journal:

Journal of Retailing and Consumer Services

Année:

2020

Fichier:

PDF, 592 KB

2020

A longitudinal examination of customer commitment and loyalty

Lariviere, Bart, L. Keiningham, Timothy, Cooil, Bruce, Aksoy, Lerzan, C. Malthouse, Edward

Journal:

Larivière, Bart, Aksoy, Lerzan, Cooil, Bruce, Keiningham, Timothy L.

Année:

2014

Langue:

english

Fichier:

PDF, 147 KB

english, 2014

Does satisfaction matter more if a multichannel customer is also a multicompany customer?

Journal:

Année:

2011

Langue:

english

Fichier:

PDF, 144 KB

english, 2011

Can We Talk? The Impact of Willingness to Recommend on a New-to-Market Service Brand Extension Within a Social Network

Aksoy, L., Buoye, A., Cooil, B., Keiningham, T. L., Paul, D., Volinsky, C.

Journal:

Gustafsson, Anders, Keiningham, Timothy L., Perkins‐Munn, Tiffany, Aksoy, Lerzan, Estrin, Demitry

Année:

2011

Langue:

english

Fichier:

PDF, 265 KB

english, 2011

Does customer satisfaction lead to profitability?

Journal:

Managing Service Quality

Année:

2005

Langue:

english

Fichier:

PDF, 252 KB

english, 2005

Perceptions are relative

Keiningham, Timothy Lee, Cooil, Bruce, Malthouse, Edward C, Buoye, Alexander, Aksoy, Lerzan, De Keyser, Arne, Lariviere, Bart

Journal:

Année:

2015

Langue:

english

Fichier:

PDF, 912 KB

english, 2015

A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries

Keiningham, T. L., Frennea, C. M., Aksoy, L., Buoye, A., Mittal, V.

Journal:

Année:

2015

Langue:

english

Fichier:

PDF, 348 KB

english, 2015

The Relationship of Employee Perceptions of Organizational Climate to Business-Unit Outcomes: An MPLS Approach

Cooil, B., Aksoy, L., Keiningham, T. L., Maryott, K. M.

Journal: